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About
Caravan
Motorhome
Important Documents
Claims
FAQs
Contact

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If you or your client needs to make a claim, we are here to help. Our claims team is on hand to provide advice and assistance when it’s needed most. We pride ourselves on our claims service and quality comprehensive policy coverage.

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Jayco Platinum Caravan Insurance and NM Insurance Group are business names of NM Insurance Pty Ltd ABN 34 100 633 038, AFSL 227186. NM Insurance is an underwriting agency with binding and claims authorities from Zurich Australian Insurance Limited (ZAIL) which allows it to enter into and arrange policies of insurance and handle and settle claims made under them. NM Insurance acts on behalf of ZAIL and not you when providing these services but does so under its own AFSL.

Advice on this website is general so consider whether it suits your objectives, financial situation and needs. Always consider the relevant Target Market Determination and Product Disclosure Statement / Policy Wording before buying or renewing insurance. These can be accessed on this website.

We comply with the General Insurance Code of Practice which is designed to raise standards of practice and service in the general insurance industry. The Code Governance Committee (CGC) is an independent body that monitors and enforces compliance with the Code. For more information about the Code or the CGC, visit www.codeofpractice.com.au.

Steadfast Group Ltd (ABN 98 073 659 677) ('SGL') has a majority shareholding in NM Insurance Pty Ltd (NM Insurance). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as NM Insurance (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.

NM Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them.

SGL's FSG is available at www.steadfast.com.au or on request by telephoning SGL's Company Secretary on +61 2 9495 6500.

For information about interpreting services please contact the Australian Government's Translating and Interpreting Service.